Give Your Business the Edge
One of your most important business assets is your voice communication system. The right system gives you the power to attract customers,
increase productivity, save money, enhance your image and improve customer satisfaction.
Whether your business is just getting started or expanding with new locations, communication is key to keeping your customers, employees,
and vendors connected.
IPedge Net technology lets you network multiple systems together to dramatically expand capacity and improve integration between
To meet your business needs, Toshiba IPedge offers three models.
Single Server Simplicity
The Toshiba IPedge integrates multiple communication applications on one optimized server platform. Standard applications include call processing,
voicemail, and centralized system administration. Optional applications include unified messaging, meet-me audio conferencing with web collaboration, and a Call Manager unified communications
client application. Running multiple applications on one unified server, instead of requiring an individual server for each application, delivers significant savings on equipment purchasing
and ongoing maintenance costs.
Endpoints for Every User
The Toshiba IPedge helps you stay connected to your customers no matter where you are, keeping employee productivity at its peak. Each user can
select the endpoint device that meets their specific need.
Choose from a complete line of Toshiba IP desk and wall-mountable telephones, SoftIPT soft phone on notebook computers, wireless IP telephones
for use over your Wireless LAN and/or your cellular service, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones and analog telephones.
Ease of Use
With its intuitive interface, IPedge couldnt be easier to useit matches the way your employees use the telephone. The easy-to-read LCD display
features simple instructions and voice mail controls right on the screen, and programmable buttons put your most utilized features one touch away.
The Toshiba IPedge powerful lineup of wireless capabilities integrates a variety of voice communication devices and applications over your IP network,
making it possible to extend full telephone mobile functionality to local and remote users.
Toshibas powerful Call Manager application lets you combine the capabilities of your computer and Toshiba telephone into one powerful communication
tool. Use your mouse to dial, answer, transfer calls, and morewithout ever picking up the phone.
CRM integration provides screen pops with programs such as SalesForce.com, Act!, Microsoft Outlook and more. Use your PC for Chat instant messaging,
broadcasting messages to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers, quickly transmit important information, and best serve
customers through an easy and intuitive unified communications interface.
The IPedge Meeting application provides dial-in audio conferencing and web collaboration with scheduling, desktop sharing, conference recording,
usage reporting, and more. Its web-based, so users can attend a collaboration session from anywhere via the network, and dial-in to an audio conference from anywhere via the PSTN. Plus, users' PCs
do not require installation of client softwareall they need is Internet access.
Integrated voice processing applications help you improve customer service by providing callers with instant attention and access to information.
Voicemail is built right into the IPedge, with no additional equipment necessary. And its flexible, enabling you to tailor your voice processing as needed.
Contact Center Efficiency
You dont need a large call center to manage your calls and call distribution. Toshibas contact center solutions serve customers quickly, efficiently,
and cost-effectively, providing a competitive advantage, no matter what the size of your company.
Survivability and Redundancy = Peace of Mind
Todays business environments place heavy demands on PCs, firewalls, printers, and especially your telephone system. Enjoy the benefits and security
of knowing that, with Toshibas Survivability solutions, your IP telephones will continue to operate 24/7.
The Toshiba IPedge has the ability to automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable
from one IP telephone to some or to all the IP telephones in the primary system. Choose survivability for key individuals, specific departments, or all users within the system.